Note:
- Aggregate number of connectivity subscribers = aggregate number of mobile billing subscribers + aggregate number of fixed-line broadband subscribers + aggregate number of fixed-line local access subscribers + aggregate number of Internet-of-things terminal connections + aggregate number of networking leased line subscribers.
- Number of major institutional and industry customers served by Unicom Cloud = number of industry cloud customers + number of cloud integration customers + number of partner public cloud customers + number of cloud market customers.
- Number of paying users for Cloud-AI products = number of paying users for Unicom Cloud Drive + number of paying users for Cloud-AI handsets + number of paying users for Unicom Home Monitoring + number of paying users for Unicom UHD.
- Smart customer service ratio = number of cases resolved by smart customer service / total number of cases.
- Satisfaction rate of customer issue resolution is calculated as the weighted value of the satisfaction rate of manual customer service for the general public as well as institutional and industry customers, and the comprehensive satisfaction rate of the resolution of customer cases.
- Number of major institutional and industry customers served by security business = number of secure leased line subscribers + number of Unicom Shield subscribers + number of Security Hub customers + number of security project customers.
