Operating Data

Monthly

  < FEB MAR APR MAY >
I. "Ubiquitous Connectivity"            
Aggregate number of "Big Connectivity" subscribers (million)   771.463 778.997 786.557 795.494  
Aggregate number of 5G package subscribers (million)   164.900 170.657 174.768 179.704  
Aggregate number of Internet-of-things terminal connections (million)   307.686 312.592 320.010 327.780  
II. "Innovative Application"            
Number of customers served by virtual 5G industry private networks   1,238 1,421 1,552 1,738  
III. "Smart Service"            
Resolution ratio of customer cases by smart customer service in the current month   97.4% 97.4% 97.6% 98.0%  
Smart customer service ratio in the current month   72.1% 74.5% 76.8% 78.3%  
IV. "Technological Innovation"            
Cumulative number of patents granted in the current year   263 349 592 716  
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Notes:
  1. Aggregate number of “Big Connectivity” subscribers = aggregate number of mobile billing subscribers + aggregate number of fixed-line broadband subscribers + aggregate number of fixed-line local access subscribers + aggregate number of Internet-of-things terminal connections + aggregate number of networking leased line subscribers.
  2. A virtual 5G industry private network is a high-quality private network based on the public 5G network provided to industry customers to satisfy their business and security needs. It is a core carrier for offering differentiated and partially self-operated network services. Virtual 5G industry private network is a key metric in the government’s “5G Applications ‘Sailing’ Action Plan (2021-2023)” and has become a new engine for driving 5G application innovation, enhancing productivity and accelerating digital transformation in vertical industries.
  3. Resolution ratio of customer cases by smart customer service = number of satisfactory resolution ratings / number of post-service ratings * 100%. Smart customer service ratio = number of cases resolved by smart customer service / total number of cases.
  4. The patents mentioned in the above table are held by China United Network Communications Group Company Limited, the ultimate controlling shareholder of the Company.