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China Unicom undertakes the significant mission of building a Cyber Superpower and Digital China, adhering to the principles of moderate advancement, scientific planning, and coordinated development. It accelerates the construction of network infrastructure and actively plans computing power infrastructure to lay a solid digital foundation for Chinese-style modernization.

China Unicom continues to strengthen the construction of new infrastructure, accelerating the development of intelligent computing centres to create a high-throughput, high-performance, and highly intelligent computing power AI Network; deepening co-build co-share to advance air-ground integration, creating an agile, efficient, and intelligent ubiquitous smart network; and enhancing the construction of international submarine and land cables to promote global network interconnection.

China Unicom accelerates the construction of the Connectivity and Communications network, continuously enhances mobile network coverage, speeds up the construction of high-speed broadband networks, meticulously builds the premium government-enterprise network, and advances the integration of terrestrial, submarine, and air networks.

Strengthening mobile network coverage

China Unicom continues to advance the construction of a mobile network with broader coverage, stronger capabilities, better quality, and improved experience, consistently deepening the coordinated development of 5G/4G IoT to enhance mobile network coverage and subscribers’ perception.

• The Company enhances the breadth and depth of network coverage, with continuous 5G coverage completed in towns and above regions. 5G-A carrier aggregation achieves typical coverage in 300 cities, RedCap achieves large-scale deployment in 100 cities.
• The monitoring report released by the China Academy of Information and Communications Technology shows that China Unicom’s 5G network speed maintains an industry advantage, and its 4G network speed is industry leading.

Upgrading broadband network capabilities

China Unicom continues to enhance high-quality broadband network coverage, promoting the comprehensive realisation of gigabit broadband networks and steadily advancing the construction of ten-gigabit cities.

• Broadband covered 560 million residential units, of which gigabit fibre network covered 430 million residential units; the broadband experience download speed increased by 18.4% year-on-year.
• The Company won the “Premium User Experience with Optical Broadband Award 2024” at the Mobile World Congress (MWC).

Building a premium government-enterprise network

China Unicom continues to advance the construction of a government-enterprise network offering ultra-wide coverage, ultra-large bandwidth, ultra-low latency, and ultra-high reliability for an intelligent experience, achieving continuous improvement in coverage and leading the industry in scale.

• The Company cumulatively established over 40,000 commercial 5G application projects, serving over 16,000 5G private network customers, covering 80 major categories of the national economy.
• OTN coverage access points reached 45,000, with intelligent OTN products fully launched, providing end-to-end automatic service activation capability; the coverage rate of smart metropolitan area network aggregation areas reached 100%, and the coverage rate of ToB nodes exceeded 80%.
• The Company promoted the integrated development of satellite Internet, low-altitude Internet, and terrestrial networks, providing industry terminals with direct satellite connections and emergency communication services for urban low-altitude areas, remote regions, maritime, aviation, and other sectors.

China Unicom has established a solid foundation for Computing and Digital Smart Applications capabilities. As a pioneer and advocate of computing power network, it fully undertakes the national “Eastern Data and Western Computing” project, continuously building computing network infrastructure, focusing on the development of the next-generation Internet, advancing towards the integration of general computing, intelligent computing, supercomputing, and quantum computing, and creating a new paradigm of intelligent computing infrastructure that is comprehensively covered, smartly upgraded, highly efficient, energy-saving, and securely intelligent.

Strengthening the construction of intelligent computing centres

China Unicom accelerated the construction of data centres and core node intelligent computing centres, fully ensuring resource security in hotspot areas and continuously enhancing the scale of intelligent computing.

• The Company continuously improved its integrated computing power deployment, establishing over 300 computing resource pools, with cloud pools covering more than 270 cities.
• The Company conducted digital intelligent upgrade of data centres, with the total scale of IDC resources across the network exceeding 420,000 cabinets, creating a well-structured, abundant, and green low-carbon computing infrastructure base.
• The AI computing power has formed a base + highland deployment, creating two clusters with over 10,000 AI accelerators in Shanghai and Hohhot, with a total computing power scale exceeding 17 EFLOPS.

Strengthening intelligent computing network construction

China Unicom continued to strengthen the construction of the national backbone network, accelerated the deployment of high-speed interconnection channels, and promoted the connection of the computing power AI Network to more computing hub nodes, laying a solid foundation for the construction of Digital China.

• The Company accelerated the deployment of the “New Eight Verticals and Eight Horizontals” backbone optical cable network, implemented large-scale deployment of G.654E new optical cables between national hub nodes, established foundational capabilities for massive data transmission, and strengthened the base for high-speed computing networks.
• The Company focused on national hub nodes and relied on the backbone optical cable network, and the initial construction of a dual-plane heterogeneous 400G ROADM network has been achieved to enable massive data transmission.
• The Company established a low-latency network for metropolitans, deploying 2×200G ultra-high-speed interconnection channels between national hubs to meet the demands for ultra-large capacity, ultra-low latency, and ultra-long-distance transport capacity.

China Unicom, guided by market demand, expanded the breadth of international network coverage and network capacity, enhancing subscribers’ perception.

China Unicom continued to advance the integration of operations, delivery, support, and services, consistently adhering to a customer-centric approach, enhancing the integration of network R&D and operations, and promoting high-quality network operations.

China Unicom conducted refined network operations to continuously enhance network quality; it advanced large-scale ultra-lean networks and digital intelligence operations to improve resource utilisation and network operation effectiveness.

Enhancing the quality of network services

China Unicom has solidly advanced the “Three-Year Action Plan for Mobile Network Quality Improvement” and the “Special Action for Network Operation Quality Enhancement”, achieving continuous enhancement in subscriber perception and effective improvement in production quality and efficiency.

• The good experience rate of voice services increased to 92.7%, and the self-measured satisfaction of fixed broadband network continuously maintained the industry’s first place.
• The Company organised and carried out special tasks to tackle broadband network hidden dangers and faults, with significant year-on-year improvements in the number of large-scale faults and fault recovery time.
• With collaboration in terminal, network, business and service, the Company promoted network perception optimization, resulting in a year-on-year reduction of 28% in broadband network complaint calls.
• The Company continually expanded the IP backbone network, with an average annual intranet IPv4 latency of 23.93 ms, maintaining the industry’s leading position.
• The Company established a dual closed-loop management process centred on problem-solving for both network-side and customer serviceside, reducing the mobile network subscribers complaint rate by over 40%.

Promoting intelligent network operations

China Unicom continued to strengthen digital intelligence operations, effectively enhancing resource utilisation, and achieving good results in smart network operations.

• The Company empowered the Global Network Operations Centre (GNOC) to enhance monitoring, command, and dispatch capabilities, achieving comprehensive visibility across the entire network and all specialties at a single point, and significantly improving fault handling capabilities for business operations.
• Intelligent energy-saving technologies such as the automatic start-stop of Active Antenna Unit (AAU) and all-time AI energy saving have been launched, improving powersaving efficiency by 30%, with electricity savings exceeding 800 million kWh in 2024.
• China Unicom’s “Network Intelligent Operation and Maintenance Robot System” has passed the excellent-level evaluation in the quality domain of intelligent operation and maintenance AIOps, becoming the first company to achieve the excellent level in this domain.

China Unicom continued to optimise the network operation system architecture by enhancing organisational structure, establishing an operational system, and constructing a network management and control system, thereby providing a solid foundation for improving network operation efficiency.

• The Company synergistically advanced the optimisation and adjustment of regional structures, strengthened specialised regional management, and gradually implemented the evolution from a “6+3” to an “8+5” structure, forming a new regional structure that was rationally organised and capacity-balanced.
• The Company constructed an integrated and centralised Unicom Cloud and intelligent computing operation system, with a unified service interface.
• The Company promoted domestic and international cross-regional resource dispatch, gradually achieving a global integrated network.

The integrated innovation of digital technologies is an intrinsic requirement of Digital China. China Unicom courageously shoulders the responsibility and mission of being the frontline troop in the integrated innovation of digital technologies, focusing on elements such as networks, data, and intelligence, implementing technological innovation to achieve “strengthening computing with networks, enhancing intelligence with data, and promoting application through integration”.

China Unicom implemented the deployment of Technology Superpower, adhered to promoting industrial innovation through technological innovation, focused deployment on strategic emerging industries and future industries, accelerated the development of new quality productivity, and expedited the advancement of high-level technological self-reliance and self-improvement.

China Unicom continuously enhanced its technological innovation capabilities, actively undertook major national scientific and technological tasks, and stimulated the vitality and momentum of technological innovation.

China Unicom deeply implemented digital intelligence-based corporate development and continuously upgraded its digital intelligence capabilities. The smart operation system extended from points to surfaces, forming a chain, continuously strengthening the advantages of “one China Unicom with integrated capabilities and operating services”, setting a benchmark for digital transformation among central enterprises.

Constantly deepening smart operation

China Unicom continues to upgrade its smart brain capabilities, using digital and intelligent methods to continuously enhance smart operation efficiency.

• Strengthening capabilities and brining up perceptions through five major APPs. China Unicom’s app has been revamped, with monthly active users exceeding 100 million; the public and government-enterprise apps have enhanced their ability to resume operations in complex scenarios; the Unicom Network app has completed the integration of over 184 applications; and the office APP supports a mobile office ratio exceeding 90%.
• Controlling risks and improving efficacy through five major operation platforms. The public operation platform completed the integration of customer operation strategies, reaching over 270 million subscribers. The government-enterprise operation platform completed 60 centralised operations including contracts, acceptance, and accounting.
• Strengthening innovation and improving efficiency through five middle platforms. The Company achieved integrated billing for public and government-enterprise sectors, completed the upgrade of the channel centre architecture, and reduced commission calculation time by 35%. We established a geographically distributed dually active core system, ensuring the stability of ultra-large business systems with disaster recovery technology reaching a new level. The internal application adoption rate of Unicom Cloud reached 89.3%, achieving breakthroughs in full-stack information innovation adaptation.

China Unicom adheres to empowering frontline production with intelligent, agile, and efficient smart operations, continuously embedding digital intelligence technology into key aspects of production operations. Unicom Online and the Software Research Institute were successfully selected as pilot enterprises for the digital transformation of state-owned enterprises.

Deepening data governance and process governance

China Unicom insists on strengthening data supply empowerment and improving process governance.

• The Company strengthened data supply and empowerment. We promoted internal circulation of corporate data, with an average monthly data sharing of 192 trillion entries to subsidiaries. We built a high-quality AI dataset of 30.8TB and alleviated burdens at the frontline level by systematising support for over 3,000 manual reports.
• The Company promoted the digital intelligence transformation of process governance. Digital intelligence capabilities empowered headquarters and provincial process operations. The centralised government-enterprise middle platform’s intelligent scheduling saved 1,200 person-months. The delivery time for public broadband business IOM was reduced by 28.5%, enhancing broadband operational efficiency and quality. The Company’s process mining application capability and effectiveness have been certified at the advanced level (Level 3), leading the industry in governance standards.

China Unicom continuously promotes the coordinated development of Connectivity and Communications and Computing and Digital Smart Applications businesses, deepens product innovation, and constantly improves service operation levels, serving thousands of households and empowering thousands of industries, driving Chinese-style modernization through digitalization, networking, and intelligence.

Service innovation in Connectivity and Communications

China Unicom’s Connectivity and Communications business further enhances service quality, providing subscribers with a faster and more stable communication experience, creating a good smart living.

Brightening up intelligent and happy living

China Unicom’s “Unicom Smart Home” brand is committed to creating comprehensive information solutions for smart homes, achieving the digitalized, intelligent, and ecological transformation of home services, allowing people to enjoy a fabulous digital and intelligent life. It focuses on developing key products such as Unicom Whole House Optical Broadband, Unicom Ultra HD, and Unicom Housekeeper. Through the Unicom Smart Home APP platform, it builds an open and shared ecosystem of pan-intelligent terminals, providing all-scenario whole-home intelligent services.

Enriching integrated product supply

China Unicom continuously optimises and iterates integrated products, actively exploring in the fields of digital and intelligent life products and services, enhancing product experience to better meet the people’s needs for high-quality digital and intelligent life.

Service innovation in Computing and Digital Smart Applications

China Unicom is resolutely implementing the overall planning and deployment of Digital China construction, continuously promoting the deep integration of digital technology with the economy, governance, culture, society, and ecological civilization construction in a “five-in-one” manner. It accelerates the innovation and application of digital technology, driving changes in production, lifestyle, and governance through digitalization, contributing Unicom’s strength to the construction of Digital China.

Boosting the high-quality development of the digital economy

Focusing on advancing new industrialisation, “5G + Industrial Internet” is regarded as an important lever for the development of new industrialisation. It consolidates the construction of digital information infrastructure, deepens the integration and innovation of digital technology, increases the practical application of digital and real economy integration, and comprehensively empowers the deep and solid advancement of new industrialisation.

• The Company cumulatively developed more than 300 deep-knowledge, industry-specific, technologically advanced, and efficiently collaborative Unicom solutions.
• The Company implemented over 29,000 industrial Internet projects, empowering the construction of more than 7,100 5G factories, comprehensively covering 41 industrial categories of the national economy.

Promoting the enhancement of digital government intelligence

Digital Government

The Company thoroughly implemented the policy requirements of the “Three-Year Action Plan for ‘Data Elements X’ (2024–2026)” and the “Guiding Opinions in relation to Further Optimize Administration Services to Enhance Administrative Efficiency and Promote ‘Efficient Completion of a Task’”, continuously advanced the construction of digital government, and actively served the digital and intelligent operation of the government.

• The Company developed 57 digital government products, established core products such as the UniAI economic large model, Trusted Data Resource Spaces, and high-speed data network (Unicom Data Network), providing over 1,000 multi-scenario, intelligent comprehensive solutions.
• The Company created excellent cases such as the Liaoning Province 12345 data integration empowering frontline governance and the Guangdong Province “Yue Economy” urban economic governance hub.

Smart city

The Company constructed an overall framework for an all-area smart city characterised by ‘facility connectivity, data integration, platform interoperability, and business convergence’, enhancing AI empowerment to improve quality, developing large models for urban governance and social governance, achieving full-process intelligence in urban events, and better serving the high-quality development, efficient governance, and high-quality living of the city.

• The Company adhered to data integration, development and utilisation throughout the entire process of all-area urban digital transformation and constructed an all-area urban digital transformation product capability system, featuring “data infrastructure + AI intelligent hub + all-area digital applications + digital transformation ecosystem”.
• The Company focused on new demands such as urban resilience enhancement, precise governance, industry-city integration, green and low-carbon development, and inclusive services, upgrading a total of 53 self-developed products, providing services for over 1,000 projects nationwide.

Smart legal services

Committed to becoming an enabler of digital transformation in the legal industry, we built an information-based, digital, and intelligent “4+6+N” Computing and Digital Smart Applications product capability system. This system provides intelligent scenario services for political and legal agencies, covering various sectors such as the Political and Legal Affairs Commission, public security, procuratorial, judicial, and legal industries. It serves the construction of a law-based China and aims to forge the “leading service provider for comprehensive smart legal operations”.

Promoting prosperity in multiple fields of digital culture

Digital culture and tourism

The Company continuously empowered cultural and tourism development with innovative technology. In 2024, nine new digital cultural products such as the Cultural Heritage Interpretation Model and the Cultural Relics Revitalization Model were released. Six projects have been selected as 2024 Cultural and Tourism Digital Innovation Demonstration Cases by the Ministry of Culture and Tourism.

Smart Education

The Company actively implemented the national strategy of invigorating the country through science and education, building an integrated product and solution capability system of “one education network + one education cloud + one education middle platform + N education applications” to contribute Unicom’s strength to the construction of a strong education nation.

• The Company provided 5G campus mobile private network services for over 20,000 schools and 30 million teachers and students.
• The Company provided educational metropolitan area premium network services for more than 200 cities, districts, and counties.
• The Company constructed more than 700 benchmark projects for digital education applications.

Demonstrating the advantages of convenience in a digital society

Smart medical care

With comprehensive service for digital and intelligent integrated innovation in the healthcare sector, the Company constructed an integrated digital intelligence medical full-scenario capability system of “computing power + data + model + application”, targeting hospitals and medical administration fields. The Company actively built digital infrastructure with cloud + network + intelligent computing power, continuously providing integrated services for data collection, governance, annotation, development, and operation and maintenance, constantly enriching digital smart applications in multiple scenarios such as smart healthcare, smart management, and smart services, and has achieved extensive industry service experience.

Smart transportation

The Company focused on key scenarios such as the digital transformation and upgrade of highway infrastructure, vehicle-road-cloud integration, low-altitude economy, Internet of Vehicles, and express logistics, deeply integrating frontier technologies such as 5G and AI large models to form an integrated innovative capability of “Computing and Digital Smart Applications”, contributing to the construction of a safer, more efficient, and greener transportation system.

Emergency management

The Company leveraged digital capabilities to deeply cultivate the emergency management industry, focusing on areas such as disaster prevention and mitigation, command and rescue, smart fire protection, safe production, and city safety, developing differentiated specialised new products, forming multiple comprehensive solutions and scenario solutions, serving over 600 emergency management units.

Achieving integrated perception of the digital ecosystem

Ecological and environmental protection

The Company adhered to Xi Jinping’s thought on ecological civilization as the fundamental guideline and action guide, continuously strengthening the deep integration of digital technology with river and lake governance, and ecological environmental protection, contributing to the construction of a green and intelligent digital ecological civilization, and serving the building of a beautiful China.

Promoting continuous openness of the digital intelligence platform

The Company built open and shared digital capabilities, releasing ten major digital intelligence achievements, including large model + smart customer service, digital super factory, network smart manager, smart supply chain, intelligent IT assistant, Xinghan big data platform, trillion-level remote dual-active disaster recovery, wireless network on-demand testing, digital intelligence R&D platform, and terminal intelligent testing. Our digital intelligence capabilities have already provided services to large enterprises such as the State Energy Group, China Merchants Securities, and the China Development Bank.

Hundredfold dedication to serving customers

China Unicom implements the people-oriented development philosophy, taking customer needs as the starting point of service work, customer experience as the focus of service efforts, and customer satisfaction as the standard for evaluating service work. It deepens the implementation of the “comprehensive service, proactive service, smart service” concept, continuously fostering a service culture atmosphere where “everyone cares about service, and everyone participates in service” within the Company.

Establishing a convenient and efficient service system

China Unicom strengthens the awareness of comprehensive service, continuously consolidates the comprehensive service system of network-business-service linkage, and solidly implements a high-quality service action plan, constructing a convenient and efficient service system.

Optimising service operation mechanism

China Unicom continues to deepen the comprehensive service closed-loop operation mechanism, establishing an integrated service closed-loop system that spans all areas, processes, and stages, centred on customer experience, achieving a “dual enhancement” in both internal operational management levels and external customer service perception.

Improving the supervision and early warning mechanism

China Unicom continuously improved the supervision and early warning mechanism for service issues, monitored in real-time and responded quickly to consistently enhance customer service quality.

• The Company improved the service standard closed-loop monitoring system, adhering to the principle of “issuing a batch of standards and real-time monitoring of the execution effects of a batch of standards”, in order to monitor various service standards, norms, and indicators, proactively identify problems, and promote timely problem resolution.
• The Company deepened the systematic resolution mechanism for customer complaint issues, following four key steps: problem clustering, problem assessment, promoting resolution, and closed-loop verification, in order to thoroughly analyse and systematically resolve common clustering issues affecting customer perception.

Providing a warm and satisfactory service experience

China Unicom creates an agile, intelligent, and warm customer service experience, offering more personalised services and products, continuously enhancing customer satisfaction and loyalty.

Rich and diverse types of services

China Unicom continuously provides diversified service types, comprehensively enhancing network, product, and channel service levels to improve customer perception.

Efficient and rapid problem solving

China Unicom continuously solidifies foundational management, standardizes the operation of customer complaint issues, strengthens service standards, deepens end-to-end operation of all customer issues, achieves full-process transparent digital control, and enhances both the quality and efficiency of complaint resolution. In 2024, the satisfaction rate for complaint work orders reached 95.3%, an increase of 5.4pp.

• The Company conducted tiered management by classifying customer complaints based on factors such as the degree of impact on customers and the scope of influence, and established different service standards for each level.
• The Company implemented real-time early warning for complaint handling, focusing on urgent customer needs, repeated complaints, and work orders with overdue risks, and established escalation processes and collaborative resolution mechanisms.
• The Company implemented proactive service conciliation with disgruntled subscribers, established a perception conciliation special desk, and promptly initiated conciliation revisit for issues rated as unsatisfactory by subscribers to ensure satisfactory resolution of subscriber’s issues.
• The Company defined key indicators for complaint management such as the rate of timely complaint resolution and customer satisfaction rate, and regulated the complaint handling process to ensure quality and timeliness.

Enhancing the considerate customer experience

China Unicom insists on prioritising the product experience and perception of subscribers, deepening the comprehensive service and proactive service, continuously optimising product quality, and promoting the enhancement of customer perception.

Establishing a fair and lawful corporate image

China Unicom participates fairly in market competition, continuously enhancing the ideological and practical consciousness of maintaining fair competition order in the market. It has issued documents such as “Further Improve the Standardised Operation of the Basic Telecommunications Market” and “Further Improve the Self-Regulation Standards for Mobile Number Portability Services” to regulate business marketing behaviour, maintain fair competition order, and help create a favourable business environment that respects, protects, and promotes fair competition. During the reporting period, there were no lawsuits or significant administrative penalties resulting from unfair competition incidents.

Improving the quality management system

China Unicom continues to implement the SASAC of the State Council’s requirements on quality actions and comprehensive quality management for central enterprises, thoroughly implementing the service work requirements of “bottom line, standard line, high line”, and continuously improving the quality control (QC) system. There were no major public opinion incidents such as media exposure arising from the Company’s products or services.

Delivering value through brand strengthening

China Unicom comprehensively improved the top-level design, formed a core brand value system, continuously optimised brand architecture, enriched brand communication strategies, enhanced brand management capabilities, strengthened brand specialisation level, accelerated refined brand operations, and adhered to maintaining the Unicom brand’s essence with quality networks, excellent products, and superior services, conveying the brand’s social value and establishing a model of responsible branding.

• Achieving significant results in brand building. In the list of central enterprise brand building capabilities announced by the SASAC of the State Council, China Unicom ranked No.2 and maintained the No.1 position in the industry for four consecutive years.
• Continuously strengthening the soft power of the brand. The Company took the lead in the industry to launch cultural and creative products and mascots, Tone.
• Continuously accelerating the process of brand internationalization. On 5 December, China Unicom grandly announced the revitalization of its international brand, UniCom, in Hong Kong, China to embrace global partners with a more open attitude.
• Further enriching the connotation of the sub-brand. China Unicom Smart Home was awarded the first batch of Excellent Achievement Awards in the Central Enterprise Brand Leading Action by the SASAC of the State Council. China Unicom Smart Home’s videos such as The Promotion of Constable Fan and Happiness Comes Home won several awards including the “2024 Annual Marketing Case Excellence Award” at the 31st China International Advertising Festival Great Wall Awards, the “2024 Annual Content Marketing Gold Case” at the 31st China International Advertising Festival Advertiser Case, and the “Gold Award for Short Video Marketing” at the 16th China Advertising Golden Vision Awards.
• Continuously enhancing the brand operating capability. Projects such as “China Unicom Olympic Innovation Marketing” and “Unicom Beautiful Chinese Knot” won several awards including the “Bronze Award for Marketing Innovation in 3C Digital” at the 2024ECI Awards and the “Bronze Award in Sports Marketing Category” at the 11th TMA (Top Mobile & AI Ceremony) Award.
• Actively fulfilling social responsibility. China Unicom’s ESG model was awarded the “Corporate ESG Marketing Excellence Award” in the marketing case category at the 31st China International Advertising Festival Great Wall Awards.

China Unicom fully supports rural revitalization, solidly promotes the common prosperity of all people, intensifies the implementation of regional strategies, enhances regional development vitality, and contributes to the establishment of a complementary and high-quality regional economic landscape.

Promoting comprehensive rural revitalization

China Unicom is deeply advancing the national rural revitalization strategy by formulating an implementation plan for rural revitalization, promoting the construction of digital villages, carrying out consumption assistance, and strengthening the rural revitalization team. It is making positive contributions towards achieving the beautiful vision of comprehensive rural revitalization, strong agriculture, beautiful countryside, and prosperous farmers.

Implementing the rural revitalization strategy

China Unicom formulated the “Key Points of China Unicom 2024 Work to Assist Rural Revitalization”, focusing on industrial revitalization, talent revitalization, cultural revitalization, ecological revitalization, and organisational revitalization, continuously creating a new landscape for comprehensive rural revitalization.

Promoting the construction of digital villages

China Unicom seizes the strategic opportunity period for the development of digital villages to assist rural revitalization, leveraging digital intelligence advantages to enhance new momentum for rural revitalization, and continues to build the leading brand of digital villages. The Company focuses on addressing the shortcomings in rural infrastructure, improving the rural public service system, and strengthening support for rural construction to vigorously promote the construction of digital villages.

• Promoting universal rural telecommunications services. China Unicom is committed to promoting the “Broadband Frontier” construction, actively participating in the development of universal telecommunications services, and vigorously building fibre broadband and mobile networks in remote rural areas, meeting the network connection needs of over 30,000 remote rural areas with approximately 20 million people. Service channels are continuously extending coverage to more remote areas, offering more favourable tariff policies in township regions, significantly eliminating the digital divide between urban and remote rural areas.
• Accelerating the popularisation of rural digital governance. The “Unicom Digital Village” platform, starting from the actual needs of rural digital construction, empowers rural digital governance through centralised operation, scenario application innovation, and platform capability openness. Based on the Digital Village big screen, the platform focuses on aspects such as digital governance, digital economy, and services benefiting farmers. It creates nearly a hundred digital applications shared across the entire platform, promoting comprehensive agricultural upgrades, rural development, and supporting the realization of “cloud-based” production, “online” sales, “digital” lifestyle, and “AI” governance for agriculture, rural areas, and farmers.

• Accelerating the upgrade of rural digital industries. The Company utilised comprehensive capabilities in “connectivity, computing, data, application, and security”, the “Big Data” and “Internet of Things” platforms for agriculture focus on key areas such as smart breeding, smart cultivation and farming, fisheries and fishery administration, and agricultural product traceability. They aimed to build an integrated smart agriculture sensing system and operational service capabilities, thereby facilitating the agricultural industry chain to achieve “good production, good sales, good management, and good service”.

• Accelerating the cultivation of rural digital talents. The Company established expert teams integrating government, industry, academia, research, and application for the Rural Revitalization Digital Industry Research Institute, Smart Agriculture Taskforce, and Smart Ocean Taskforce. With the goal of “training one digital village official per village and cultivating one rural broadcaster per village”, specialised training was organised, covering nearly 3 million participants. A total of 25,000 digital village officials were trained in full-time courses, and over 40,000 rural broadcasters were trained over two years. The live broadcasts assisted agriculture sales exceeding RMB180 million.

• Exploring the construction of a consumption assistance model. China Unicom comprehensively integrated and utilised internal and external corporate resources for consumption assistance, mobilising the entire group and various sectors of society to jointly promote consumption assistance. In 2024, a total of 260,000 employees participated in consumption assistance activities, with more than 700 units involved in centralised procurement. The “Assistance Mall” platform boosted agricultural product sales by RMB430 million.

Promoting Coordinated Regional Development

China Unicom thoroughly implements major national regional strategies and regional coordinated development strategies, fulfilling the mission of central enterprises and contributing to high-quality regional development through practical actions.

Serving major regional strategies

China Unicom actively implements major national regional strategies, focusing on the eight computing power hubs of “Eastern Data and Western Computing”, optimises the “5+4+31+X” resource deployment, accelerates the construction of high computing power data centres, and helps the Beijing-Tianjin-Hebei Region, the Yangtze River Delta, and the Guangdong-Hong Kong-Macao Greater Bay Area to better serve as sources of high-quality development, promoting regional integration and converged development.

Serving the regional coordinated development strategy

China Unicom actively implements the national regional coordinated development strategy, fully leveraging its network and technological advantages to establish an integrated deployment with distinctive regional characteristics of “point-to-surface, coordinated linkage”. It strengthens the coordinated linkage between national hub nodes and non-national hub node areas, assisting in advancing the Western Development, comprehensive revitalization of the Northeast, rise of the Central Region, and leading development of the Eastern Region, forming a new paradigm of complementary advantages and coordinated development.

Continuously enhancing people’s well-being

Actively engaging in public welfare undertakings

China Unicom focuses on people’s livelihood concerns, engages in public welfare and charity undertakings, and makes active contributions to meeting the people’s needs for a better life.

• The Company vigorously promoted the volunteer service spirit of dedication, friendship, mutual assistance, and progress, and encouraged and guided employees to actively participate in volunteer services.
• For regions affected by typhoons, floods, earthquakes and other natural disasters, the Company provided mobile phone, broadband, and fixed-line subscribers service without suspension. The 10010 hotline activated emergency support, established an emergency activation green channel, and continuously provided communication services.
• In collaboration with the China Youth Development Foundation, the “China Unicom Points for Education Programme” has been ongoing for six years, with a total donation of RMB9.095 million, supporting 8,562 impoverished rural students and establishing 19 libraries.
• The Company sent 49.55 billion public welfare and emergency messages, supporting policy promotion, anti-fraud and fraud prevention, emergency warnings, ecological protection, educational promotion, disease control reminders, and other livelihood guarantees.

Conducting actions to support the elderly and assist the disabled

China Unicom has always regarded assisting the disabled and elderly as its responsibility, providing priority services to the elderly and disabled, continuously developing information accessibility technology products for the disabled, reducing the usage threshold of smart products, and offering smarter and more convenient services to special groups.

Embarking on a care mode

China Unicom, with the “Care Mode”, assists the elderly and visually impaired groups in bridging the digital divide. The China Unicom APP and China Unicom 10010 online service centre have launched the “Care Mode”, while the China Unicom Smart Home APP has introduced the “Care Version”, featuring enlarged text, enlarged icons, a simplified interface, and easy operation, along with voice broadcasting, making it more suitable for the usage habits of special groups.

• China Unicom APP provides a “Care Mode”. In 2024, optimisation and upgrades were carried out for voice broadcasting, secondary pages, and the homepage, with an average daily service of 70,000 people, helping elderly subscribers and visually impaired groups further lower the operational threshold and enjoy the convenient services brought by digital life.
• China Unicom Smart Home APP provides a “Care Version”, specifically designed for family care, integrating core functions such as device binding, smart fixed-line, health record management, and virtual experience, offering online consultation services for the elderly, providing a more comfortable and convenient smart living experience for the elderly groups.

Building heart-warming products

China Unicom focused on enhancing the high-level supply of products for the elderly and disabled, increasing the reduction of communication fees for special groups, continuously optimising the functions of the Hearing King Card, and improving call response speed, voice recognition speed, and accuracy to provide a smoother and more efficient communication experience for the hearing impaired.

• The Company launched exclusive concessionary packages such as the Filial Piety Card, Silver Age Card, and Evergreen Card for communities and rural elderly left behind, disabled persons, and other groups, providing care in telecommunications and life services for special groups.
• The Hearing King Card is the industry’s first barrier-free communication product for the hearing impaired, jointly launched by the China Deaf Association, China Unicom, Tencent Charity, and Tencent Cloud AI. In 2024, it enhanced the response speed for answering/receiving to 8 seconds, with a rate increase of up to 50%, significantly improving the speed and accuracy of voice recognition on the mobile app by developing an in-house ASR voice recognition library for mobile devices.

Providing priority services

In 2024, all self-owned business outlets of China Unicom implemented priority services for the elderly and disabled groups. The Company provided caring seats in the business outlets equipped with guiding signs. In more than 5,300 standard and flagship outlets, the Company has set up green channels to provide a more convenient service experience for disadvantaged groups. For all 42,000 sales personnel, 24 sales skill training drills were conducted to comprehensively enhance the service level and service awareness of the sales staff, providing more considerate and professional face-to-face services to various groups in need of care.

Serving Community Digital Life

Upgrading the entire family’s intelligent services

To enable residents to experience a more intelligent lifestyle, China Unicom’s broadband service has been continuously upgraded comprehensively in terms of service teams, service capabilities, and service scope, with the smart home engineer team providing comprehensive smart services for families.

• The Smart Home engineers possess professional network design, installation, and maintenance capabilities, and can provide on-site wholehouse network optimisation and upgrade customised services for subscribers.
• The Company implemented the four broadband service commitments of “compensation for slow service, full-house testing, overnight repair, and carry-on service”, providing community residents with “same-day installation and same-day repair” and “night repair within two hours” premium Smart Home customised services. 12 million households are already using China Unicom’s full-house optical broadband service.
• Upholding the original intention of serving the people, the Company conducted free on-site broadband network inspection services for 11.33 million times.
• From 2024, the real-time satisfaction evaluation for broadband services has been implemented, with a positive rating reaching 99.7%.

Illuminating smart community living

Smart communities are becoming the bridge connecting technology and life. China Unicom utilises emerging technologies such as 5G, AI, and the Internet of Things to create five major innovative scenarios in community governance, community security, smart property management, digital life, and smart business districts, along with N innovative applications, constructing new units of future cities with new living experiences, new service models, new governance models, and new industrial methods.

• The Smart Community Platform has covered 6,861 streets and 17,598 community committees, providing services such as incident reporting, cultural and entertainment activities, online voting, and surveys to 9.548 million residents for over 40,000 times, effectively enhancing the level of grassroots community governance.
• The Company provides smart access control functions such as facial recognition and WeChat door opening, as well as intelligent AI monitoring functions like high-altitude object throwing surveillance and flame recognition monitoring, to achieve comprehensive intelligent supervision of people, objects, and events in the community, enhancing residents’ sense of security.
• The Company provides convenient and efficient home-based elderly care services and one-click call, elderly care bracelet terminals for community elderly subscribers, enhancing the quality and level of community elderly care services.

Caring for the well-being of the employees

China Unicom deeply implements talent-oriented corporate development, adheres to the strategic position of talent-led development, regards employees as the driving force for the Company’s growth, respects the legitimate rights and interests of each employee, listens to the opinions and suggestions of every employee, focuses on the career development of each employee, creates a good workplace environment, and achieves an efficient and fulfilling professional life.

Safeguarding the basic rights of employees

China Unicom implements legal and regulatory requirements, creates an equal employment environment, improves the compensation and benefits system, safeguards employees’ social welfare, and enhances the Company’s talent attraction and social influence.

Adhering to fair employment

The Company strictly implements the “Labour Law of the People’s Republic of China” and the “Labour Contract Law of the People’s Republic of China” and other laws and regulations, comprehensively strengthens labour employment management, standardises various forms of employment, and always adheres to the principles of equality, voluntariness, and mutual agreement, ensuring 100% signing of labour contracts with employees. In the process of terminating labour contracts, the Company strictly implements relevant national policy requirements to protect their basic rights.

Adhering to the principles of fairness, openness, and impartiality, the recruitment process is strictly regulated to ensure fair employment of candidates. It is strictly prohibited to publish employment information containing discriminatory clauses against national regulations concerning ethnicity, gender, household registration, age, etc. It is also strictly prohibited to release false and fraudulent illegal employment information. Efforts are made to create a fair employment environment. During the reporting period, there were no incidents of child labour, forced labour, or employee abuse. We have zero tolerance policy forced labor and child labor. If such cases are discovered and confirmed after an investigation, we will pursue appropriate actions, including but not limited to initiating disciplinary actions, commencing legal proceedings and/or reporting to the appropriate governmental/regulatory authorities.

Improving compensation management

The Company continuously improved the management mechanism of compensation and benefits to encourage talent growth and innovative development.

• The Company improved the total wage resource allocation mechanism, closely linking the growth of total wages with the Company’s operating performance.
• The Company deepened the reform of internal compensation distribution, optimised internal distribution relations, improved the protection mechanism for various groups, implemented a policy to raise the base salary for lower-level employees, covering 160,000 personnel.
• The Company flexibly implemented medium- to long-term incentives, completed the unlocking of one unlocking period of the second phase of restricted shares, achieving the sharing of interests and risks between employees and the Company.
• The Company strictly implemented the regulations related to employees’ working hours and rest and leave, ensuring the legitimate rights of employees to take leave.

Strengthening grassroots democratic management

China Unicom continues to enhance the construction of the tripartite democratic corporate management system comprising the “General Meeting of Staff Representatives”, “Open Corporate Affairs”, and “Employees’ Advice and Suggestions”, promoting consultation and cooperation between the enterprise and employees, co-building mechanisms, guiding both the enterprise and employees to establish a sense of shared interests, and fostering a positive environment where the enterprise cares for employees and employees contribute to the enterprise.

Promoting participation in management

The Company organised and convened the 15th meeting of the second session of the employee representative assembly of the Group Company, exercising employees’ rights to deliberate and propose, approve, elect, and conduct democratic evaluation and supervision in accordance with laws and regulations. The Company conducted the selection of outstanding employee representative proposals for the year 2024 and facilitated “face-to-face” experience exchange activities for handling employee representative proposals. The Company guided each unit to convene more than 610 staff congresses at various levels, scrutinized more than 1,600 items and collected more than 5,400 proposals, thus the foundation of democratic management of the enterprise has become more solid.

The Company deepened the construction of the corporate affairs open democratic system, guided the extension of corporate affairs openness to grassroots responsibility units, and conducted in-depth “Everyone Has a Clear Account in Mind” themed class meetings. Throughout the year, over 450 corporate affairs open release meetings were held at all levels, with over 1,700 public items. More than 40,000 thematic class meetings on clear accounts were held by grassroots responsibility units to ensure the coverage and effectiveness of disclosure.

Smooth communication channels for demands

Members of management teams at all levels and key responsible persons in relevant professional departments regularly listen to employee opinions, utilising various channels such as “General Manager Online” to widely gather employee suggestions and advice, focus on employees’ mental dynamics, and address employees’ urgent and difficult issues from the source, thereby assisting in building harmonious labour relations.

Mediating labour disputes

The Company strengthened the construction of grassroots labour dispute mediation organisations, establishing mediation bodies covering municipal branches. Employees can submit mediation applications to the local labour dispute mediation committee, which mediates conflicts between the parties involved in labour disputes according to relevant regulations. Upon reaching a mediation agreement, the trade union guides and urges the parties to actively, promptly, and fully fulfil the mediation agreement.

Creating an excellent talent team

China Unicom continues to cultivate fertile ground for talent, consolidate the foundation for talent, and nurture a deep affection for talent. It continuously improves the construction and capacity development of its talent team, creating a community of shared interests and values between the Company and its talent, fostering a core force that supports the Company’s sustainable and healthy development.

Planning Talent Development

The Company formed a “1+3” system framework led by the “China Unicom Talent Strengthening Enterprise Implementation Opinions”, and coordinated the development of three teams: management talents, professional technical talents, and skilled talents. The Company continuously strengthened key developments in position management, performance management, and promotion management, implementing various incentive measures through systematic systems.

• The Company issued the “Position Management Measures (Trial) of China Unicom” to achieve job matching for all employees.
• The Company issued the “Guiding Opinions on the Implementation of the Unified System for Employee Performance Management of China Unicom”, achieving performance appraisal coverage for all employees and providing a basis for implementing various positive and negative incentives.
• The Company issued the “Guiding Opinions on the Implementation of China Unicom’s Employee Promotion and Incentive System”, achieving dual-channel promotion for all employees.

Strengthening talent recruitment

The Company implemented the national policy on employment stabilisation and comprehensively upgraded the talent recruitment policy system.

• The Company optimised the mechanism for introducing and cultivating young talents, targeted strategic emerging industries and future industries, deeply explored high-quality employment positions, and attracted more outstanding young talents to join.
• The Company actively built a school-enterprise cooperation ecosystem, deepened the “National Recruitment Action”, implemented the “Sailing Plan” of the Communist Youth League Central Committee, clearly listed 28 group-level cooperative colleges, and organised the selection of 519 highpotential “new seedlings” for long-term continuous cultivation.
• The Company optimised the flexible talent introduction mechanism and introduced 27 people.

Strengthening capability training

Focusing on the Company’s main responsibilities and core businesses, a key training plan was formulated with the principle of full coverage for critical groups, constructing a tiered and categorised training system to deliver precise training for specific groups such as management personnel, outstanding cadres, and high-level talents.

Ongoing capability and quality training for management personnel.

• The Company organised 178 sessions of research classes for central state-owned enterprise cadres, with a total of 19,521 participants.
• The Company organised centralized rotational training for China Unicom management personnel, with a total of 4,999 participants from all units of the Group.
• The Company selected 22 company management cadres and outstanding management talents to participate in the high-level ideological education training class.

Regularly conducting education on ideals and beliefs for outstanding young cadres.

• The Company organised 4 cadre talent development programmes, including spring and autumn training classes for young and middle-aged cadres and demonstration classes for outstanding management talents, with 174 participants.

Targeting high-level talents, implement joint training programmes between universities and enterprises for master’s and doctoral engineering students.

• The Company jointly completed the recruitment of fulltime engineering master’s and doctoral students for 2025 with 8 universities, currently jointly cultivating 180 engineering master’s and doctoral students.
• The Company received 18 students to carry out enterprise practise.

Implementing independent capacity development for professional technical talents.

• The Company organised over 300 independent training projects for key capabilities and issued 12 capability certification schemes.
• The Company organised and completed a total of 16 batches of professional competence certification exams for government-nterprise and digitalisation, with approximately 150,000 participants passing.

Implementing job position training certification for front-line employees.

• The Company conducted a total of over 65,000 training sessions for more than 2.4 million front-line employees in sales, call centres, and installation and maintenance.

Holding skill competitions

The Company fully leveraged the function of the employee skill competition platform, replaced training with competition, empowered through competition, and continuously developed various professional talents that meet the needs of the Company’s transformation and development by building a multi-level, multi-professional, and high-coverage group-level employee labour and skill competition system. The Company united and mobilised all employees to enhance skills and make contributions in the Company’s high-quality development.

Providing heart-warming services for employees

China Unicom cares about the physical and mental health of its employees, with a focus on caring for female employees and special groups, enriching the cultural life of employees during their leisure time, and creating a loving and warm corporate family.

Focusing on physical and mental well-being

The Company adheres to the five-character strategy of “prevention, treatment, management, education, and construction”, ensuring vertical and horizontal integration and comprehensive measures to safeguard employees’ physical health and life safety, effectively protecting employees’ health rights, and actively promoting the construction of a healthy enterprise.

• The Company promoted the construction of health cabins to provide employees with free health checks and consultations, and invited specialist doctors to offer diagnosis and consultation services for common and frequently occurring diseases among employees.
• The Company promoted the installation of AED defibrillators throughout the Company to provide multiple protections for employees’ life and health. A total of 219 AED defibrillators were installed throughout the year, providing multiple safeguards for employees’ health and safety.
• The Company carried out critical illness insurance and mutual aid protection work for employees, supervised the lawful implementation of working hours, employee rest and leave, and recuperation systems, to promote the physical and mental health of employees.

The Company continuously cares for employees’ mental health by establishing a psychological consultation platform and a psychological crisis intervention hotline, conducting mental health seminars, and training mental health specialists to meet employees’ mental health needs.

• The Company promoted the construction of mental health cabins, with a total of 180 “psychological stations” established nationwide, conducting a variety of activities such as team counselling, group salons, psychological consultations, and stress-relief massages.
• The Company continuously enhanced the professional level and service capability of the EAP specialist team, training over 600 EAP specialists, selecting 31 psychological lecturers, and conducting 298 lecture tours.

Building humanistic care

China Unicom provides personalised care services for employees, strives to create a balanced and happy working environment, and enhances employees’ sense of happiness.

Carrying out assistance and care

The Company promoted targeted assistance, in accordance with the requirements of “covering the bottom line, weaving a dense network, and building a mechanism”, to create a “three-in-one” medical system of critical illness insurance, mutual aid fund, and supplementary medical care, comprehensively ensuring the stability of the lives of employees in need.

• The Company vigorously promoted the compensation work for critical illness insurance for employees in financial difficulty due to illness. In 2024, the entire group has cumulatively lifted over 400 people out of poverty and difficulty.
• The Company promoted employee medical mutual assistance, established a mutual aid fund system, and in 2024, the Company provided aid to more than 1,700 people, with a total disbursement of over RMB16 million.

Caring for employees’ children

The Company continuously improved the employee care service system, established and implemented work brands such as employee children custody and Golden Autumn Education Assistance, provided volunteer registration services for employees’ children, distributed care packages and money to employees with children taking exams, and organised seminars and other activities. In 2024, a total of over 9,000 employees’ children were provided custody service, and guidance for college entrance exam volunteer registration was provided to 6,386 employees’ children.

Improving the working environment

The Company fulfilled the responsibility and commitment of central state-owned enterprises, promoting the continuous extension of ‘service reach’.

• The Company used the “Five Small” construction as a starting point, building and creating a warm “staff home”, with special funds of RMB22 million allocated for the construction of 630 grassroots projects across 23 provincial branches.
• The Company steadily advanced the “Trade Union Service Station Double 15 Project”, promoting the construction of over 2,700 trade union stations, with a cumulative service to more than 1.35 million outdoor workers.
• The Company explored new models of cross-industry union organisation cooperation and co-building in collaboration with SF Express Union, so that over 150,000 employees could enjoy discounted courier services.

Protecting women’s groups

The Company provided health care and psychological counselling services for female employees to protect their rights, fostering a work environment that respects and cares for female employees.

• The Company implemented the “Special Provisions on Labour Protection for Female Employees”, ensured the protection of female employees during the “five periods”, safeguarded their rights to rest and leave, and conducted psychological counselling for female employees.
• The Company conducted screenings for “two cancers” and health examinations for female employees, and promoted the construction of 404 breastfeeding rooms for female employees.
• The Company carried out “March 8 Festival” celebration and condolence activities, selected and commended 100 group-level “Heroines’ Civilised Positions” and 100 “Heroines’ Meritorious Models”, created the “Blossoming at the Right Time” brand, promoted the spirit of heroines, and showcased the elegance of heroines.

Enriching cultural and sports activities

The Company organised online and offline cultural and sports activities to enhance the physical fitness and cultural literacy of employees, enriched their leisure cultural life, and improved their well-being and literacy.

China Unicom implements the overall national security concept, leverages its technological advantages, and maintains the baseline for secure development. It continuously provides highquality security assurance for society, protects the multi-dimensional security interests of the nation, enterprises, and individuals, and vigorously safeguards national cybersecurity

Safeguarding cyberspace security

China Unicom adheres to the principle of coordinating development and security, focusing on the three major security objectives of “management standardisation”, “operation deepening”, and “value realisation”. It steadily advances the Cybersecurity action plan, significantly enhancing its capabilities in coordinating development and security, proactively preventing and mitigating risks, and leading in ecosystem development.

Forging core network security capability

China Unicom strengthens its role as the leader of the modern industrial chain in network security, focusing on core support strength, technological innovation driving force, and integration-led influence. This approach comprehensively enhances its core capabilities in network security.

Safeguarding data security and protecting privacy

China Unicom has established a data security governance system integrating “management + technology + operations”, focusing on the core technologies in data security. It strictly ensures the compliance and security of subscribers’ privacy data collected across various service processes, including mobile services, broadband services, and fixed-line services, thereby safeguarding the flow and value realisation of data elements.

Solidifying the foundation of data security management

• The Company strengthened data asset inventory management, ensured the identification of core, important, and general data. It enhanced data classification and grading management to ensure the security and controllability of subscribers’ data.
• The Company established a nationwide integrated operating system to promptly identify and address various data security risks, effectively preventing data from being illegally accessed, tampered with, leaked, damaged, or improperly used. This system achieves one-point monitoring and nationwide handling.
• The Company took the lead in establishing group-level data security risk monitoring capabilities, identifying data security risks through proactive deep web and internet detection. Hainan Unicom became the industry’s first cross-border mobility pilot unit, collaborating with the Cyberspace Administration of China to complete the pilot project.

Strengthening data security technology research

• The Company enhanced the protection level of critical data and core data carrying systems, fully leveraging the advantages of IT centralisation and data concentration. It established a centralised data security emergency response platform, achieving multi-dimensional, multiscenario, full-process practical emergency drills to improve emergency response capabilities.
• The Company conducted research on artificial intelligence data security technology, strengthened security management of training data and data processing activities, thereby enhancing data security control capabilities in the field of artificial intelligence research.
• The Company explored technological innovations and pilot verifications in trusted data spaces and privacy computing, conducting key technical research on data flow risk identification, data ownership confirmation, and data authorization.
• The Company partnered with the University of Electronic Science and Technology to develop YSK, the first domestically produced and self-controllable programming language for network security. This initiative breaks the monopoly of foreign programming languages in the field of network security, realizing a truly domestic independent and controllable development language. YSK was selected as one of the “Top Ten Technological Advances in the Information and Communication Field of the Year”.

Protecting the personal information of subscribers

• The Company strictly implemented the “Personal Information Protection Law of the People’s Republic of China” and conducted special inspections on personal information protection for mobile internet applications (APP) within the Company. This initiative aimed to prevent issues such as excessive collection of subscriber information and unclear rules for handling personal information, thereby enhancing the sense of security and trust of subscribers.

Safeguarding communication security for major events

China Unicom provides comprehensive and high-quality communication and cloud service support for major national events, fully combats natural disasters, ensures the security and smooth operation of communication networks, and establishes a communication “lifeline”.

• The Company provided communication support services for 127 major national events, offered important communication support services for “cloud diplomacy” for 9 times, including major national events such as the Sino-African Cooperation Forum Summit.
• The Company actively engaged in emergency rescue operations during Typhoon “Yagi”, the breach of the Dongting Lake levee at Tuanzhou in Huarong County, Hunan, the collapse of the highway bridge in Shangluo, Shaanxi, and the heavy rain and flood in Huludao, Liaoning. Throughout the year, a total of 155,000 disaster relief personnel were deployed, 57,000 rescue vehicles were dispatched, 45,000 emergency equipment and power generators were used, and 1.08 billion emergency public SMSs were sent. A total of 80,000 base stations were restored, 29,000 kilometres of optical cables were repaired, and 94,000 poles were restored. The network and services in the affected areas have rapidly restored, receiving gratitude and high praise from units such as the Hainan and Liaoning Provincial Party Committees and Provincial Governments.

Creating a clean and secure cyberspace

China Unicom strictly adheres to the “Anti-Telecom Network Fraud Law of the People’s Republic of China”, continuously advancing efforts to combat and manage telecom network fraud, resolutely safeguarding the legitimate rights and interests and property safety of the people.

Guarding subscribers’ communication security

• The Company launched China Unicom’s ‘Do Not Disturb’ anti-harassment service, actively guiding complaint subscribers to register their preferences for refusing calls and messages. Based on these preferences, corresponding protective measures are taken. Currently, the number of registered subscribers totals approximately 130 million, with about 260 million harassing calls intercepted in 2024.
• The Company launched the “One-Click Diagnosis” and video customer service functions to enhance the service perception of subscribers.
• The Company launched the “Unicom Security Butler” product system, achieving a monthly proxy duration of 320 million minutes and intercepting 910 million spam messages annually, providing comprehensive protection for the entire family and all services.

Enhancing anti-fraud capability development

• Deepening police communication cooperation to combat crime. The Company assisted the police in uncovering more than 10,000 criminal dens and arresting more than 20,000 suspects.
• Breakthrough in anti-fraud technology capabilities. The Company achieved a virtuous cycle of “fewer closures, lower involvement in cases, and superior service”. The Company strengthened source control measures such as red and yellow cards and blacklists, coordinated the handling of major system vulnerabilities like live authentication and eSIM card separation, explored countermeasures against Internet scam technologies such as FaceTime and “small black box”. It led the industry in promoting the “verify first, then disconnect” mechanism, resulting in a year-on-year decrease of 53%, 64%, and 68% in shutdown volume, case volume, and complaint volume respectively. These advanced experiences are being promoted and learned within the industry.
• AI empowering anti-fraud efforts. China Unicom’s Anti-Fraud Centre self-developed an AI outbound platform, conducting outbound calls through the “10101010” China Unicom anti-fraud dedicated warning number, covering the entire country. Based on the anti-fraud semantic understanding large model, through AI voice interaction, subscribers suspected of receiving fraudulent calls are alerted and authenticated and subscribers are assisted in double-checking and verification. Since September 2024, the cumulative outbound call volume has been 1.8 million, the cumulative number of successful dissuasions has been 35,000, and it is estimated that more than RMB$1.5 billion in economic losses have been recovered.
• Conducting comprehensive anti-fraud education for all. The Company launched a collection of anti-fraud publicity and education works with diverse types, comprehensive nodes, segmented audiences, and both internal and external considerations, among which the anti-fraud video column “Unpreventable” won the third prize in the Seventh Central Enterprises Excellent Story and the First AIGC Creative Communication Works.

Developing the cybersecurity industry

China Unicom effectively plays a role in technological innovation, industry control, and security support. It precisely identifies bottlenecks, continuously enhances technological innovation capabilities, actively partners with diverse collaborators in the industry chain, strengthens supply and demand connections, and achieves a sustainable development pattern of resource sharing, complementary advantages, and mutual benefits.

Building a security capability platform

China Unicom is committed to self-developing reliable and secure technologies and products, providing more high-quality capabilities to the network security industry.

• Mogong security operation service platform constructs dynamic security data and capability access technology. To address the industry’s challenge of “non-interoperable security product data and non-interconnected security atomic capabilities”, the Company has collaborated with 86 security ecosystem partners to automatically integrate over 1,000 types of threat attack log alerts and manage over 200 security products, achieving a scale far exceeding industry standards.

• Self-developing the UniAI network security large model. The model covers more than 8 security application scenarios, reducing daily alarm logs from billions to thousands, with a noise reduction rate for security incidents exceeding 99.99%. It automates the assessment of alarm events with an accuracy rate of up to 95.4% and has passed the first batch of “Security Large Model Basic Network Security Capability Assessment” organised by the China Academy of Information and Communications Technology and the Thiel Laboratory.
• Pioneering the operational service system of “Technology + Operations + Management”. The Company built the first unified security operation centre for a mega city, represented by the Guangzhou Digital Security Operation Centre, becoming the largest project in the security industry.
• Operationalizing the foundational network resources of operators. Through security capabilities such as “cloud, network, edge, terminal, use, data”, technological innovation has driven an improvement in security service efficiency by 30%–50%, forming a large-scale demonstration effect. The benchmark projects for mega-cities have been replicated in several provinces, including Sichuan and Liaoning, with services extending across all 31 provinces nationwide.

Building a secure industry ecosystem

China Unicom fulfils its responsibility as a chain leader, fully leveraging its role in facilitating integration and driving continuous new achievements in coordinated industrial development.

Prosperous and secure industry ecology

• The Company upgraded the chain leader work coordination mechanism, achieving top-tier performance in the 2023 chain leader evaluation by the SASAC of the State Council.
• The Company undertook the construction and operation centre for smart security of the SASAC of the State Council, implementing 89 security operation service projects.

• The Company deepened the operation of the first national cybersecurity industry intellectual property operation centre, leveraging the integrative role of the national-level platform ecosystem.
• The Company established a network security industry innovation and intellectual property utilisation consortium in collaboration with industry chain partners such as Beijing University of Technology, jointly creating an open, cooperative, and mutually beneficial industry ecosystem of “multiple enterprises – multiple schools”.
• The Company led the “Hundred Chains and Thousand Enterprises” patent industrialization promotion project of the China Patent Protection Association and the key industry intellectual property strengthening and efficiency enhancement project of the Beijing Intellectual Property Office.
• The Company established a network security patent feature database and launched the Beijing Intellectual Property Public Information Service Platform, supporting data query services for over 1 million patent information entries.
• The Company leveraged the National Patent Navigation Comprehensive Service Platform to innovatively establish the “Docking” industry special zone, promoting ecological innovation cooperation among over 1,000 universities, research institutions, and enterprises nationwide.
• The Company held industry ecosystem activities such as the Co-Chain Action Conference, National Cybersecurity Awareness Week, and World Internet Conference, as well as closed-door seminars for the industry chain, to fully consolidate industry chain consensus and enhance industry influence.

Promoting the leap in industrial value

• The Company deepened the operation of the threat intelligence centre, integrating multiple intelligence sources from the industry chain to provide high-quality intelligence support and analysis.
• The “Chain Leader Management Model for Promoting High-Quality Development of the Modern Cybersecurity Industry Chain to Safeguard New Quality Productivity” won the “First Prize for Innovation in the Modernization of Corporate Management in the Information and Communication Industry 2024”.

Preventing and mitigating major risks

China Unicom continues to strengthen the foundation for secure development, resolutely maintaining security as the baseline. It continuously optimises and improves the comprehensive risk management system. It systematically enhances security assurance capabilities and adopts multiple measures to prevent and mitigate major operational risks, ensuring the healthy and sustainable development of the Company.

Resolutely winning the fight against corruption

China Unicom is deeply advancing the rectification efforts in conduct and discipline and anti-corruption, promoting the integrated approach of “deter, disable, and discourage” corruption, and driving the continuous improvement of the corporate ecosystem.

Continuously improving the anti-corruption system

The Company continuously promoted the construction of the discipline inspection and supervision system, formulating over 50 important normative documents covering four major areas: supervision and inspection, discipline enforcement, discipline and conduct building, and basic management.

• Strengthening daily supervision of key personnel. The Company issued the “Implementation Measures for Interviews with Leaders of China Unicom”, standardising the interview work of leaders at all levels, strengthening daily reminders, and reinforcing early intervention and prevention.
• Enhancing the standardisation level of discipline inspection and supervision team building. The Company issued the “Accountability Measures for Disciplinary Inspection and Supervision Cadres of China Unicom for Inadequate Performance of Duties”, strengthening comprehensive supervision over the ideological understanding, duty performance, and conduct of disciplinary inspection and supervision cadres, and building a high-calibre professional disciplinary inspection and supervision team.
• Optimising the anti-corruption risk prevention and control system mechanism. Based on the 103 integrity risk points and 309 preventive measures guidelines proposed in the “China Unicom Key Areas Integrity Risk Prevention and Control Guidelines Manual” (2022 Edition), the “Related Key Areas Integrity Risk Prevention and Control Guidelines” was additionally compiled in 2024. It addressed 17 integrity risk points in four key areas, including network maintenance and information security, and proposed 47 preventive measures guidelines, further strengthening the integrity risk prevention and control network.

Enhancing the integrity of the anti-corruption and pre-corruption mechanism

The Company continuously strengthened discipline and work style, resolutely eliminated the conditions for corruption to breed, and created an atmosphere of integrity and uprightness for entrepreneurship.

• Enriching the means and carriers for building a culture of integrity in the new era. The Company formulated and issued the China Unicom Integrity Culture Work Guidelines, focusing on strengthening 18 areas of work, specifying 30 mandatory actions and 20 advocated actions, to promote the in-depth and practical development of integrity culture in the new era.
• Improving the corporate grand supervision framework. The Company formulated and issued the “Group Company Anti-Corruption Coordination Team Work Plan (2023–2027)”, promoting each member unit to strengthen work coordination and continuously form a strong joint force against corruption. The Company handled 9 corruption cases during the year, with 12 people dismissed and disciplined due to corruption.
• The Company issued the “Opinions on Several Issues Concerning the Application of the ‘Regulations on Letters and Visits’ by China Unicom’s Discipline Inspection and Supervision Institutions” to promote accurate understanding of core principles and requirements, establish a good order for petition letters and visits reporting, and enhance the standardisation level of work.

Continuously strengthening internal control

China Unicom continues to advance the orderly operation of its internal control work mechanism, continuously strengthens internal control supervision and evaluation. It builds and perfects the audit supervision system, promptly identifies problems, corrects issues, and implements rectifications. This approach promotes the improvement of operational management levels and safeguards high-quality corporate development.

Strictly managing risks

China Unicom continuously enhances its corporate risk control capabilities, strengthens risk prevention and process control, fully identifies major risk hazards, and achieves comprehensive risk management involving all personnel and processes. The Company issued the “China Unicom Risk Management Measures” and other related professional line risk management systems, continuously deepening the construction of a healthy and safe enterprise. In 2024, the Company did not experience any significant operational risk events.

Fully ensuring safe production

China Unicom places the protection of people’s lives and safety as a top priority and firmly establishes the concept of safe development. It fully implements the primary responsibility for production safety, prevents and reduces production safety accidents, and ensures the safety of life and property of employees of central enterprises and the general public.

Continuously carrying out compliance management

China Unicom thoroughly implements Xi Jinping’s thought on the rule of law, diligently executes the deployment for the construction of a law-based central enterprise. It closely focuses on the refined and deepened development goals of compliance management, continuously enhances compliance management level, promotes the deep integration of business development with legal compliance, and takes greater strides in building a compliance barrier for the Company’s high-quality development.

• Improving the system and processes. The Company formulated specific compliance systems such as the Management Measures for Market Operation Irregularities, clarified compliance special work rules, and formulated compliance operational regulations such as the Legal Compliance Risk Prevention Guidelines for Computing and Digital Smart Applications projects to assist in compliance risk prevention. Based on business iteration and the updated compliance risk identification, process control, and position compliance responsibility list, it consolidated compliance responsibility, strengthened risk control, iterated and updated the compliance review checklist for important decisions, and strengthened compliance review and control.
• Carrying out special governance. The Company closely monitored key areas such as marketing, Cybersecurity, engineering construction, and material procurement to ensure effective risk investigation and targeted governance, with governance measures becoming more solid and governance efficiency gradually improving. The Company focused on issuing warnings regarding the risks of pre-litigation preservation such as the freezing of the group’s bank accounts and copyright infringement risks, and solidly advanced source prevention.
• Actively protecting intellectual property rights, strengthening the coordinated protection of patents, copyrights, and trade secrets in technological innovation. The Company registered 1,747 software copyrights and successfully registered 50 important trademarks such as “Unicom UniAI” and “China Unicom Smart Home”. The Company made comprehensive use of trademark and copyright protection strategies to safeguard important rights such as mascot cartoon images.
• Strengthening the compliance team. The Company continuously expanded the compliance team, organised training for chief compliance officers and capability enhancement training for specialised compliance management positions and compliance managers to build a high-calibre compliance force.
• Cultivating a compliance culture. The Company’s legal education platform published a total of 8,901 legal compliance journals, legal education articles, and videos in 2024, with over 69 million views and 335,000 registered learners. A series of special legal education activities were organised, with more than 228,000 employees participating in the Company’s constitution quiz activities, fostering an increasingly strong atmosphere of legal compliance.