Social

China Unicom adhered to the system concept, comprehensively promoted the coordinated development of urban and rural areas, guaranteed and improved people’s livelihood in development, so that the achievements of digital development can benefit all the people more fairly, and the people can enjoy a higher level of happiness, a better life and a richer connotation.

China Unicom focused on targeted assistance and rural revitalization, identified its positioning, gave full play to its advantages, focused its efforts on tackling difficulties, earnestly promoted the implementation of responsibilities, policies and work, and made positive contributions to consolidating and expanding the achievements of the poverty alleviation in the aided areas, and promoting the comprehensive revitalization of the villages. The Company actively promoted targeted assistance and counterpart support, promoted key tasks such as fund assistance, industrial assistance, employment assistance and consumption assistance, and continuously made new progress and achievements in helping to promote the comprehensive revitalization of villages in the aided areas.

China Unicom took the “Five New Projects” as the focus to promote the construction of digital villages, deepened targeted assistance and counterpart support, and strengthened capabilities and organisational construction, achieving a series of landmark achievements.

New project for digital infrastructure construction

The Company accelerated the construction of digital information infrastructure in rural areas to build a solid digital foundation for comprehensive rural revitalization. The Company made every effort to create the “Unicom Digital Village” solution of “one cloud and three platforms”. Unicom Cloud provided the integrated computing network service of “connection + perception + computing + intelligence”, and the construction of digital village empowerment integrating connection, data and application was provided by the Sannong IoT platform + Sannong big data platform + digital village service cloud platform.

Digital governance and intelligent new project

The Company has fully utilized the role of informatisation as a driving force to iteratively upgrade its digital village platform. The “Unicom Digital Village” platform has created more than 150 applications around rural digital governance, rural digital economy, information services for people, rural network culture, and smart green villages, empowering rural governance to realise the conveyance of public demands with “one click” and “one-stop” handheld services. At present, all front-line scenarios of digital villages have been covered. We actively served and integrated into local economic and social development. We innovatively carried out collective economic cooperation with 21,000 administrative villages, established communication cooperatives, and created a new model of joint construction, sharing and win-win cooperation and development of digital villages.

Digital industry innovation project

We vigorously promoted the research and development of agriculture-related applications, and deeply empowered the construction of modern agricultural applications in rural areas. China Unicom has built an integrated digital agriculture and rural solution system of management, service and application by comprehensively utilising the capabilities of “connection, computing, data, application and security”, helping the agricultural industry chain to achieve “good production, good sales, good management and good services”. A total of more than 2500 projects have been implemented, including digital services such as agricultural big data platform construction, smart planting, smart breeding and rural governance, providing more than 20 fishery government supervision and risk prevention services for 6 coastal provinces.

New project for digital talent cultivation

China Unicom expanded the boundary of Sannong information and communication services, and extensively carried out mobile phone training activities for farmers nationwide, empowering 2.3 million people to improve digital skills. With the goal of “cultivating a digital village officer in one village”, we organised special training for nearly 3 million people, and trained more than 21,000 digital village officers in total. With the goal of “cultivating a Sannong host in one village”, more than 40,000 Sannong hosts have been trained in two years, driving the sales of live streaming farmers to exceed RMB180 million.

New project for safeguarding digital security

Relying on the network security advantages, the Company built a rural Cybersecurity service supply ecology, built a security protection system with complete functions and leading capabilities, and its village platforms were filed at level 3 in the Filing Certificate for Classified Protection of Information System Security issued by the Ministry of Public Security. The Company provided full-scenario services for rural Cybersecurity, launched more than 100 products on the security cloud market, and served more than 9,000 customers.

We took the initiative to do a good job in the “local specialties” and supported the industries with special advantages to grow bigger and stronger. Focusing on the resource endowment and industrial development needs of the assisted areas, China Unicom implemented industrial assistance projects according to local conditions to promote the high-quality and efficient development of characteristic and advantageous industries. We invested more than RMB95 million in industrial assistance funds, implemented 16 industrial assistance projects, helped the development of special industries in targeted assistance counties, replenished the industrial development chain, supported 13 leading enterprises and 7 rural cooperatives, and helped establish 11 assistance workshops. The Company gave full play to its advantages to help build the “digital industry”, empowered the industry with digitalization, and stimulated the endogenous development momentum of industrial revitalization.

China Unicom deeply integrated into the national coordinated regional development strategy, actively promoted the regional economic and social development construction, including Beijing-Tianjin-Hebei, Yangtze River Economic Belt, Guangdong-Hong Kong-Macao Greater Bay Area, Yangtze River Delta, Yellow River Basin, Hainan Free Trade Port and Northeast China’s revitalization, established a two-level coordination and linkage mechanism comprising coordination by the headquarters and implementation by provincial branches, transcending administrative divisions, serving the coordinated development of regions.

China Unicom actively participates in public charity undertakings and contributes to the construction of a better and more harmonious society.

China Unicom focuses on the eight aspects proposed in the Notice on Further Improving the Work of Supporting Tibet in the New Era, China Unicom carried out in-depth industrial assistance to Tibet, employment assistance to Tibet and talent assistance to Tibet, and made positive contributions to the economic development, social stability and national unity of Tibet.

• Supporting Tibet with industrial development. The Company gave full play to its advantages in technology, brand and channel, introduced 15 special products such as Tibetan plateau water, highland barley rice, and highland barley congee to China Unicom’s “Agriculture Aid Mall” platform and held special activities for consumption assistance to help broaden sales channels.
• Supporting Tibet with employment. We provided more than 100 job positions in Tibet every year, opened up a new recruitment zone in Tibet on China Unicom’s unified recruitment platform, implemented the policy of priority admission for college graduates from Tibet on campus recruitment under the same conditions, increased the targeted publicity among Tibetan students, and held seminars and meetings at colleges and universities where Tibetan students were concentrated. In 2023, 32 Tibetan graduates were recruited, including 24 Tibetan minority college graduates.
• Supporting Tibet with talents. The Company insisted on grasping and consolidating talents to support Tibet, completed the rotation of the third batch of internal cadres and talents to support Tibet, and selected 17 young cadres from the provincial branches in mainland China to take temporary posts in Tibet Branch for exchanges; China Unicom Tibet Branch selected and dispatched 24 first secretaries of the village and members of the work team in the village to provide long-term help to the village, playing an active role in promoting local economic and social development.
• Promoting the exchange and integration of various ethnic groups. The Company added three new exchange and communication projects for promoting national exchanges, and organised local residents to participate in training and visits in mainland China. We helped Geji County to improve medical and health conditions, upgrade the level of compulsory education, and ensure housing and drinking water safety. The Company set up the education incentive fund of China Unicom in Geji County, and increased the support for both the mindset and wisdom. The Company organised 36 cadres and people from Geji County to study and exchange in Hangzhou, Zhejiang Province and Xianyang, Shaanxi Province, and organised more than 30 technical personnel to go to Linzhi, Tibet for training. We strengthened talent training, and trained more than 300 grass-roots cadres in Geji County based on China Unicom’s “online training special zone for targeted assistance and counterpart support to Tibet”.

Solving people’s livelihood needs

China Unicom focused on people’s livelihood concerns, devoted itself to public charity, promoted economic and social development, and made positive contributions to meeting people’s needs for a better life.

China Unicom adheres to the concept of “customer-centric, promoting development with services”, strengthens service awareness, builds first-class brands, safeguards customer rights and interests, pays attention to the needs of special groups, improves customer experience, and comprehensively builds a trustworthy reputation image.

China Unicom takes “always adhering to the people’s position and taking the people’s support or not, approval or not, pleasure or not, response or not” as the starting and ending point of its customer service work, and focuses its efforts on understanding customer needs, solving customer problems and improving customer perception.

• Practising the concept of big service with cross-professional collaboration and integrated collaboration. We improved the big service system covering the CDSA business, strengthened the active hierarchical service, optimised and upgraded the service system and specifications around key aspects such as service standards, service operation, service supervision and intelligent customer service, and made every effort to improve the customer service experience.
• Protecting customers’ right to know about consumption and services. We improved the pre-launch service review mechanism, formulated product experience standards, included the standards involving customers’ right to know into the scope of verification, strengthened the implementation of “one-vote veto” for product verification, and strictly controlled the quality of products launched.
• Protecting customer information security. We further improved the system construction involving customer information security, established a list management system of high-risk system authorisations, strengthened cybersecurity management involving customer information, and regularly carried out security inspections in the field of cybersecurity to prevent the occurrence of security incidents to the greatest extent.
• Carrying out education and dissemination of communication knowledge. The Company gave full play to its leading channel advantages, took its new media matrix as the means, and launched education and dissemination of knowledge in the field of pan-communication for over 30 million fan users across the country. A total of 1,177 live broadcasts were carried out, 138 video knowledge were produced, covering 33.75 million people.

Improving service quality

China Unicom improved the integrated operation system of service standards, adhered to the principle of “releasing a batch of standards and monitoring the implementation effect of a batch of standards in real time”, monitored various service standards, specifications and indicators, actively identified problems, and promoted the timely resolution of problems.

• The Company has established a perception and evaluation system of “the customer decides” based on the customer experience in the whole life cycle, and set up “evaluation after use” in multiple touch points, so that customers can leave experience evaluation data right away to serve as an important support for customer experience analysis.
• The Company took multiple measures to improve the ability to deal with customer problems, and realised the full management and evaluation of customer problems; We restarted customer dissatisfaction handling until they are satisfied, focused on the chain and duration of customer problem solving, and improved the efficiency of customer problem solving; We established hotline service and complaint handling standards, formulated solutions within a specified time for customers’ reasonable demands, and informed customers of direct compensation.
• The Company collected product opinions and suggestions, and sorted out 276 product optimisation points; The Company collected product-related opinions from customers every month, sorted out 129 product optimisation points, and guided product optimisation and iteration according to the suggestions, so as to continuously improve product experience.

Polishing the Unicom brand

The Company gave full play to the brand advantages of China Unicom, improved brand awareness, reputation and loyalty, and promoted the pragmatic implementation of a strong brand enterprise. We guided internal resources, social trends and customer mindshare with our brands, made trust a general consensus of China Unicom’s brands, made innovation a distinctive feature of China Unicom’s brands, made security a key association of China Unicom’s brands, and accelerated the creation of an outstanding brand of a world-class technology service enterprise with global competitiveness with scientific management, outstanding contributions and leading value.

• The brand of China Unicom Smart Home is committed to creating comprehensive smart home information solutions, bringing a smart, safe, healthy and comfortable home living environment for family subscribers, so that people can enjoy a digital and intelligent life, and continue to convey the brand connotation of “Happy Home”.
• As a customer brand launched for young people, China Unicom Wopai is in line with the characteristics of target groups and the direction of market development, bringing young people a four-in-one network product experience of fashion, personality, technology and social interaction, and an innovative service experience of “technology, convenience and care”. The Company continued to deepen the brand image of main theme and positive energy, and the brand case was selected as a typical case of brand building of state-owned central enterprises issued by the SASAC.
• The Unicom Cloud business brand focused on 2B people in the government and enterprise market, deeply cultivated key industries such as government affairs, medical care, large enterprises, education, finance, industry and transportation, consolidated the brand connotation of “Unicom Cloud Security and Digital Intelligence Cloud”, and continued to build the brand positioning of “Cloud Computing National Team, Digital Transformation Computing Power Engine” which won five industry awards, including 2023 Excellent Digital Solutions.
• Through in-depth cooperation with authoritative media such as the “Brand Strengthening Project” and key news columns, the Company comprehensively communicated its technological innovation capability and strength, demonstrated the responsibility and mission as a central stateowned enterprise, and reached 26.3 billion people across the country.
• High-quality benchmark cases such as digital village construction and industrial applications were publicised by many authoritative media, and their influence continued to expand.
• In terms of top internet media and social media, the Company kept abreast of current events, paid close attention to traffic IP, and made use of hot events to expand sound volume, strengthen good feelings, deepen cognition, and continued to enhance the reputation and influence of our brand and business.

Protection of consumers’ rights and interests

China Unicom strictly abides by the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests, protects customers’ right to know about consumption services, provides products and services in accordance with laws and regulations, and standardises tariff management. At the same time, it further strengthens publicity compliance management, standardises publicity language, strictly prohibits false publicity and exaggerated publicity, and maintains a good corporate image.

• We completed the standardised operation of the electronic identification card and real-name registration process of online marketing channels, and standardised the cooperation of online marketing channels to ensure a more transparent, easy-to-understand and reassuring user experience.
• The Company continued to iterate and optimise the tariff zone of China Unicom APP and online store, and provided subscribers with public information on product tariff and marketing activities in a timely manner. A total of 1,657 product tariff and 273 marketing activities were publicised.
• Focusing on major operational risks, the Company carried out real-time monitoring of marketing health risks. There were 75 real-time big data audit models, realising from “generation of front-line orders” to “discovering risks and sending rectification work orders to front-line personnel for verification and rectification” within 10 minutes.
• We strictly abided by the Advertising Law, the Anti-Unfair Competition Law and other requirements, and prohibited the use of advertising slogans explicitly stipulated by laws; Combined with the communication attributes and business characteristics, we standardised the publicity language, and clarified the rights and interests of users and the promotion content, and ensured that there were no violations involving advertising and marketing; We continued to carry out publicity activities to prevent online fraud and promote positive publicity.

China Unicom earnestly implemented the requirements of “staying in the stance of the people and grasping the wishes of the people”, improved product supply for the elderly, people with disabilities and minors, optimised service experience, deepened special services for the elderly and the disabled, actively fulfilled the responsibilities of central state-owned enterprises, and provided more intelligent and convenient considerate services for special groups.

Creating heart-warming products

“Hearing King Card” products for hearing-impaired groups. The Hearing King Card integrated the strength of China Unicom and related barrier-free industrial chains, providing hearing-impaired users with various functions such as barrier-free calls, real-time subtitles for video calls, face-to-face speech recognition and dialect recognition, realising the connection between the communication network of traditional operators and the Internet, and truly realising the direct communication between hearing-impaired and healthy people. As the first product designed for hearing-impaired people in the industry, Hearing King Card provided barrier-free call services for 690,000 hearing-impaired people as of 2023.

The “Filial Piety Card” product for the elderly. Based on the capabilities of voice calls, base station positioning, harassment interception and other capabilities, the Company launched the innovative communication product, the “Filial Piety Card”, for the elderly. The product provides users with functions such as scheduled original voice call reminder, fraudulent call interception, and activity area query, so as to improve the life safety guarantee of the elderly and reassure the young children who work far away. As of the end of 2023, the “Filial Piety Card” intercepted more than 100 million harassing calls and served more than a million elderly people in total.

The “Parent-Child Card” product for minors. Based on differentiated network services and call time protection capabilities, the Company launched “Parent-Child Card” online guarding services for minors and parents. The “Parent-Child Card” provides parents with innovative functions such as Internet access speed limit, risk website alert, game management, and call management to help parents manage their children’s Internet access time and effectively prevent children from being addicted to the Internet. By the end of 2023, the speed limit function has been used for 31 million times, helping millions of teenagers to cultivate healthy and self-disciplined Internet access habits.

Providing considerate services

China Unicom upgraded and launched the “Public Charity to Spread Love” service for the elderly, the disabled and the vast outdoor workers. The 19,000 business outlets across the country have given priority to the elderly and the disabled. The business outlets have set up 7,687 smart service experience centres for the elderly and 8,859 smart caring stations. A total of 180,000 elderly public charity lectures and cultural and entertainment activities have been carried out, serving 3.2 million people.

China Unicom actively carried out elderly-friendly transformation, continued to carry out the “Elderly Exclusive” service plan, and built a national education service system for the elderly.

• The Company cared for the life of elderly customers, systematically upgraded elderly assistance services, and launched 10 major service measures covering convenient services, warmth and companionship, and smart and fun life, so as to provide more high-quality, more comprehensive and intelligent communication services for the elderly customers.
• By the end of 2023, the 10010 hotline had accurately predicted that more than 30.21 million customers aged 65 or above who were directly connected to manual services; All self-owned business outlets have set up service channels for elderly, weak, disabled and pregnant customers, and prepared elderly equipment and facilities such as presbyopia glasses for elderly customers.
• The Elderly Public Charity Lecture Hall, together with the Association of Science and Technology and other government units and public charity organisations, educated the elderly customers about the use of smartphones, mobile payment, and the prevention of telecommunication fraud.

China Unicom actively implements the strategy of strengthening the enterprise with talents, and is committed to building a standardised, orderly, fair and reasonable, mutually beneficial, harmonious and stable labour relationship, and creating a cultural atmosphere where the enterprise cares for employees and employees love the enterprise.

Fertile soil for the growth of talents

Optimising talent mechanism

China Unicom has always regarded talents as the “first resource”. In the process of accelerating the construction of a world-class technology service enterprise, China Unicom has deeply implemented the strategy of strengthening the enterprise with talents, took the construction of national strategic talents as the top priority, continuously optimised the talent management system and key mechanisms such as introduction, training, use and incentive, gave full play to the resource and brand advantages of central state-owned enterprises, built an entrepreneurial and growth development platform for talents, and gathered talents from all over the world.

Strengthening talent introduction

China Unicom drove employment growth with technological innovation, and promoted the matching of talent introduction with the Company’s high-quality development needs.

• We always adhere to the principle of fairness, openness and justice in recruitment, continuously improve the construction of market-oriented talent recruitment mechanism, strictly standardise the recruitment procedures, and strengthen recruitment management and supervision.
• In 2023, more than 10,000 people were recruited through campus recruitment and social recruitment, and the total recruitment scale of graduates remained stable, helping college graduates to be employed in high quality and full, supplementing outstanding young talents for the Company. It was named one of the Top 100 Employers in China.

Strengthening capability training

Establishing a regular talent education and training mechanism

China Unicom always cares for the growth of employees and has formulated the “2023 China Unicom Group Key Training Plan” covering management personnel and professional talents, including the Group’s leadership and professional skills. The Company invested RMB460 million in training costs for employees, providing a good learning and growth platform, with an average of 115 training hours per employee.

Continuously carrying out professional ability training for key groups

• For management personnel, the Company carried out 160 sessions of professional ability training.
• For outstanding young management talents, the Company organised and implemented four spring and autumn middle-aged and young management talent training courses and excellent management talent demonstration courses.
• For high-level talents, the Company implemented a school-enterprise joint training programme integrating industry and education. School-enterprise cooperation builds a talent training platform, and a total of 30 people were selected throughout the year to pursue master and doctoral degrees in university engineering.
• For professional talents, the Company carried out independent training. A training and certification system based on key businesscompetencies was established, with the development or updating of 12 certification standards completed throughout the year, and more than 164,000 people passing the competency certification examinations.
• For front-line employees, job training certification is implemented. More than 82,000 training sessions for digital transformation were held. More than 70,000 training sessions were held for employees in sales, call service, installation and maintenance.

China Unicom adheres to the people-oriented principle, and regards solving the most concerned, direct and realistic interests of employees as the fundamental starting point and ultimate goal of building a harmonious labour relationship, so as to achieve, maintain and develop the fundamental rights and interests of employees well.

Adhering to fair employment

China Unicom strictly implements the relevant provisions of the Labour Contract Law, focuses on gender equality, and signs labour contracts with 100% of employees. In the process of recruitment and promotion, we adopt strict inspection control procedures, prohibit discrimination policies on ethnicity, gender, age, etc., and ensure that all recruitment and selection of personnel are carried out in accordance with standardised procedures to attract more talents with diversified backgrounds. There were no cases of child labour, forced labour and abuse of employees, and the dismissal policy was implemented in accordance with relevant national requirements.

Improving remuneration incentives

China Unicom continued to improve the remuneration and welfare management mechanism, encouraged the growth and innovation of talents, and protected the rights and interests of employees.

• We optimise the allocation of labour cost resources, and the increase in labour cost is closely linked to the Company’s operating results; We deepen the reform of internal remuneration distribution, optimise the relationship of internal distribution, improve the guarantee mechanism for various groups, and implement the policy of raising the salary of low-rank employees, covering 170,000 people of all kinds; flexibly carried out medium and long-term incentives, completed the share unlocking of all three unlocking periods of the first tranche of restricted shares of China United Network Communications Limited, and realised the benefit sharing and risk sharing between employees and the enterprise.
• We improved the incentive and restraint mechanism and strengthened the standardised management of welfare. We abide by relevant national and corporate policies and regulations, pay social insurance premiums, housing provident fund and enterprise annuity in full and on time for employees; We continued to improve the employee health management system and purchased urban inclusive health insurance for employees to relieve the burden of medical expenses for serious diseases.
• We implement national regulations on working hours management to protect employees’ rights to rest and leave. We carry out a paid leave system, and ensure 100% retention of job opportunities for female employees after maternity leave to protect their legitimate rights and interests; We actively echoed and promoted the implementation of parental leave and one-child care leave, and strengthened humanistic care for employees.

Mediating labour disputes

China Unicom fulfilled its basic responsibility of safeguarding rights and interests, effectively safeguarded and served the labour and economic rights and spiritual and cultural rights and interests of the employees, and continued to promote the construction of harmonious labour relations.

• Adhering to the unity of safeguarding rights and maintaining stability, the Group has established 402 labour dispute mediation organisations and has 1,234 full-time and part-time mediators.
• We carried out employee rights protection training, invited experts to give lectures on how the labour union participated in the prevention and resolution of labour disputes, improved the ability of labour union cadres to perform their duties, and consolidated the foundation of front-line labour union work.
• The labour dispute mediation organisations covered all local branches, and we guided 31 branches and subsidiaries to regularly conduct collective negotiations and sign collective contracts on issues of concern to employees such as wages, labour safety and protection of female employees.

Focusing on the physical and mental health needs of employees, China Unicom strengthens the care and humanistic care for employees, enhances the sense of achievement, happiness and security of employees, and creates an atmosphere of “healthy life and happy work” in compliance with relevant laws and regulations relating to providing a safe working environment and protecting employees from occupational hazards.

Safeguarding employees’ health

China Unicom drove employment growth with technological innovation, deeply implemented the strategy of strengthening the enterprise with talents, and promoted the matching of talent recruitment with the implementation needs of the Company’s strategy.

Paying attention to mental health

We adopted various methods to improve employees’ mental health awareness and mental health level, and provided employees with mental health services from multiple perspectives.

• The fourth “Mental Health Month” activity was held to help employees improve their mental health and relieve psychological pressure through knowledge publicity, mental health assessment, one-on-one on-site consultation, health lectures and other activities, with more than 1.25 million participants.
• We continued to strengthen the construction of psychological care “service sites”. More than 180 “psychological counselling stations” have been built across the country. Trade unions at all levels actively carried out psychological sand table, psychological counselling and other activities with mental health huts to reduce pressure and empower employees.
• The Company continued to carry out training for mental health specialists, having trained more than 600 mental health specialists in total. It sets up psychological counselling hotlines and psychological crisis intervention hotlines, and provided mental health training, psychological counselling and other services for employees.

Caring for female groups

We pay attention to the protection of the rights and interests of female employees, care for the physical and mental health of female employees, and establish and improve the organisation of female employee committees at all levels to protect the rights of female employees. We provide exclusive physical and mental health guidance services for female employees, carry out “two-cancer” screening and health check-ups for female employees, ensure that female employees take rest and leave, continue to carry out daycare services for employees’ children for many years, and entrust more than ten thousand employees’ children every year. We actively implement the construction of rest and breastfeeding rooms for female employees to solve their worries.

Fostering employee care

Improving working environment

The labour union of China Unicom set up special funds for the construction of “five small” projects, and carried out transformation and upgrading for 519 front-line projects of 28 branches and subsidiaries, including the provision of oxygen supply facilities for Gansu, Qinghai and other places, and helping the post-disaster recovery construction of front-line units in Hebei, Beijing, Fujian and other places. Each branch invested RMB58.38 million in order to improve the working and living environment of front-line employees.

Helping employees in need

In order to solve the practical difficulties faced by employees, the labour unions at all levels of China Unicom have established and dynamically managed the files of employees in need in accordance with the requirements of “bottom line, dense network and mechanism construction”, and created a “three-in-one” assistance system of critical illness insurance, mutual aid and supplementary medical care.

• We promoted mutual medical assistance for employees, generally established a mutual aid system, and further reduced the risk of employees returning to poverty due to illness. More than 1,500 people were assisted, and more than RMB16 million of relief funds were distributed.
• The Company continued to care for the children of employees, called for the solid implementation of the working brands such as the custody of employees’ children and golden autumn student aid, and subsidised more than 4,800 employees’ children throughout the year.

China Unicom promotes the consultation and co-construction of mechanisms between enterprises and employees, guides enterprises and employees to establish the awareness of common interests, and promotes the formation of a good situation where enterprises care for employees and employees contribute to the enterprise.

Promoting participation in management

China Unicom continued to deepen the open and democratic management system of corporate affairs in the basic form of the employee representative committee, which exercised the right to propose, approve, elect, review and supervise in accordance with laws and regulations.

• The Company organised and convened the 14th meeting of the second session of the employee representative committee, listened to and considered 8 items of various matters, and considered and approved 3 items.
• The Company organised the fourth selection of outstanding employee representative proposals, and selected a total of 29 outstanding proposals, with the quality of proposals improving year by year.
• The Company carried out the theme staff meeting activity of “Shared Understanding for All”, providing more channels and lower threshold for employees to participate in corporate governance. The Company held more than 5,000 theme staff meetings throughout the year, and promoted the establishment of a mechanism for joint construction, mutual consultation and management.

Improving demand channels

Members of China Unicom’s leadership at all levels and the main persons in charge of relevant professional lines regularly listened to employees’ opinions, and widely listened to employees’ suggestions through various channels such as “General Manager Online”.

Throughout the year, the Company carried out more than 600 “General Manager Online” activities, with a total of over 45,000 online participants. More than 5,000 questions of various types were raised, and the on-site problem-solving rate reached more than 85%.