As a telecom operator offering comprehensive telecom services, China Unicom continues to adopt new technologies and build new networks in order to provide customers with excellent services. "Customer in mind and service excel" has always been our pursuit.

To enable comprehensive, standardized and more convenient customer services and meet diversified and personalized service demands of different levels of customers, China Unicom adopts leading Call Center technologies, unified business and technology norms and service procedures, and opens 31 customer service centers to provide 24x7 uninterrupted customer services in both agent and automatic forms.

How to Get Unicom Customer Service?

Customer can dial "10011" special billing query line to obtain such free self-help services as billing query, password modification, payment/refill, and detailed bill via fax, etc.

By dialing "10010" customer service hotline, customer can obtain such free services as business inquiry, service application, complaint and suggestion and other agent services.

By dialing "10018" customer club hotline, customer can obtain such free services as basic membership service query, special service query, special service application and other club services.

The above customer service numbers support remote service by dialing the area code before the service access number. Subscribers to China Mobile, China Telecom and China Netcom can also dial our service numbers to experience our quality service.

Service Offerings of Unicom's Customer Service Center:

Unicom Customer Service Center accepts customer business inquiry, billing query, complaint and suggestion, service application, billing notice, emergency service, tele-retaining, telemarketing and other diversified services through telephone, fax, Email, Web and letter. 10010, 10011 and 10018 are designed to meet the different communication needs of our customers and provide them with more convenient services.

Express channel and special agents are available to provide efficient and quality services to users of Unicom's mobile, data, long-distance and Internet services.

One-stop Service and Close-loop Processing Procedure:

The specific service center taking the request made by customer dialing "10010" shall be responsible for its handling and settlement, and shall make sure the problem is addressed and solved in pre-specified timeframe through close-loop standard processing procedures. We offer committed service.

Please consult China Unicom service staff at your place for further details or doubt concerning our customer service system.